Right of revocation

In Switzerland:

1.1. Consumers have the right to revoke the contract within 14 days of receipt of the goods. Compliance with this deadline is dependent on the time when the revocation is sent. It is not necessary to state a reason for the revocation. Notice of revocation should be addressed to: Läderach Chocolaterien AG, Postfach 124, Bleiche 14, CH-8755 Ennenda, e-mail: eShop(at)laederach.ch.

1.2 The exercising of the right of revocation shall cause the purchase contract to become a reverse transaction relationship, and goods supplied as part of the purchase contract must therefore be returned and payment reimbursed. The consumer must return the goods in their original packaging to Läderach online shop within 14 days of the notice of revocation. The costs of returning the goods shall be borne by the consumer.

1.3 Once the goods are received, the purchase price paid by the consumer will be reimbursed immediately. We reserve the right to make deductions from the reimbursed amount for any damage or excessive wear to the goods. No deduction shall be made if the loss of value is due to handling to the extent necessary to determine the type, nature and functional efficiency of the goods. Läderach online shop is entitled to refuse to make repayment until the goods have been received or the consumer has proved that the goods were sent back, whichever happens first.

1.4 The right of revocation does not apply in the case of the following products:

  • Goods produced to customer specifications
  • Goods produced in accordance with personal requirements
  • Goods that can perish quickly
  • Goods whose expiry date has passed

 

Outside Switzerland:

1.5 Private end customers (consumers) resident in the European Union have the following right of return instead of the right of revocation: Goods that are not quickly perishable and not produced to customer specifications or produced in accordance with the customer's personal requirements may be returned within 14 days of receipt of the goods or receipt of the necessary instruction and fulfilment of obligations to inform and other obligations relating to distance selling and e-commerce, without a reason being specified, as long as the nature of the goods makes them suitable for return and the expiry date of the goods has not passed. The deadline shall be deemed met provided that the goods are promptly dispatched. Individual components of a set may be returned only if these components are offered for sale individually by Läderach online shop. The costs of returning the goods shall be borne by the consumer.

1.6 In the event of defects, goods should be returned to Confiserie Läderach AG, Postfach 124, Bleiche 14, CH-8755 Ennenda, Switzerland. The costs and risk of return shall be borne by Läderach online shop. Obligations to reimburse payments shall be fulfilled within 30 days of receipt of the returned goods. Läderach online shop is entitled to make deductions from the purchase price to compensate for loss of value. If individual components of a set are returned, the price reduction offered by Läderach online shop on all components in a set through the price of the set shall not apply. The customer shall therefore be reimbursed, for the returned components, only the difference between the set price and the purchase price of the individual parts that he/she is retaining. Returns are easier to process if goods are returned in the original packaging along with the invoice or delivery note in packaging suitable for safe delivery.

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